Introduction to Cognitive Automation: An Overview of the Technology

We weave the fabric of digitally native organisations – connecting systems and interconnecting organisations together in a cohesive digital mesh. By doing so, we help organisations digitise themselves, uplifting their workforce and affording humanity the time to be inspired. However, reliance on human interaction is still a big issue – a problem which can probably be solved with metadialog.com the help of artificial intelligence. For instance, computer vision can be used to convert written text in documents into its digital copy to be further processed by a standard RPA system. Or this may be a standalone interpretation to digitize paper-based documentation. Business owners can use 500apps to get accurate, timely data that can help them make decisions better.

• Cognitive automation tools and platforms provide organizations with the ability to automate various manual processes, such as data entry, customer service, and document management.
• Based on the Type, The market is bifurcated into Robotic Process Automation and Intelligent Automation.
• With RPA analyzing diagnostic data, patients who match common factors for cancer diagnoses can be recognized and brought to a doctor’s attention faster and with less testing.
• Today’s modern-day manufacturing involves a lot of automation in its processes to ensure large scale production of goods.
• AI and machine learning tools are focused on operationalizing the data science process.
• The expertise required is large, and although you can outsource it, the algorithms require vast amounts of maintenance and change management.

A new connection, a connection renewal, a change of plans, technical difficulties, etc., are all examples of queries. A cognitive automation solution for the retail industry can guarantee that all physical and online shop systems operate properly. As a result, the buyer has no trouble browsing and buying the item they want.

Cognitive automation is a blending of machine intelligence with automation processes on all levels of corporate performance.

TCS leverages its deep domain knowledge to contextualize the platform to a company’s unique requirements. However, the lines between the two are now starting to blur as more companies are using a combination of both technologies to dramatically transform their business processes through automation and intelligence. IBM, for example, is using its Watson cognitive technology to drive, manage and improve the company’s RPA offering by applying cognitive analytics to monitor customer, supplier and employee behaviour. Companies looking for automation functionality will likely consider both Robotic Process Automation (RPA) and cognitive automation systems. While both traditional RPA and cognitive automation provide smart and efficient process automation tools, there are many differences in scope, methodology, processing capabilities, and overall benefits for the business. Claims processing, one of the most fundamental operations in insurance, can be largely optimized by cognitive automation.

Additionally, RPA can take up activities such as providing benefits, reimbursements and creating paychecks. It can provide all the necessary end-to-end transactions to avoid errors. Onboarding employees can often be a long process and can be challenging to get it running faster. Cognitive automation can help speed up this process dramatically and make it way easier.

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First, it is expensive and out of reach for most mid-market and even many enterprise organizations. The setup of an IPA algorithm and technology requires several million dollars and well over a year of development time in most cases. Like any first-generation technology, RPA alone has significant limitations.

RPA is a huge boon for the likes of the contact centre industry, with their focus on large volumes of repetitive and monotonous tasks that do not require decision-making. By automating data capture and integrating workflows to identify customers, agents can access supporting details on one screen and avoid the need to tap into multiple systems to gather contextual information. The promise of shorter call durations and an improved experience for customers and agents alike.

Top 7 Cognitive Automation Use Cases

Let’s consider some of the ways that cognitive automation can make RPA even better. You can use natural language processing and text analytics to transform unstructured data into structured data. Robotic Process Automation (RPA) enables task automation on the macro level, standardizing workflow, and speeding up some menial tasks that require human labor.

The newest, emerging field of Business Process Automation lies within Cognitive Process Automation (CPA). While Machine Learning can improve algorithms, true Artificial Intelligence can make inferences, assumptions, and teach itself from abstract data. It solves the issue of requiring extremely large data sets, budgets, maintenance, and timelines that only innovative, enterprise organizations can afford.

What’s the Scope of Application for RPA and Cognitive Automation?

RPA operates most of the time using a straightforward “if-then” logic since there is no coding involved. If any are found, it simply adds the issue to the queue for human resolution. These are some of the best cognitive automation examples and use cases. However, if you are impressed by them and implement them in your business, first, you should know the differences between cognitive automation and RPA. One of the most important parts of a business is the customer experience. Deliveries that are delayed are the worst thing that can happen to a logistics operations unit.

Contact us today to learn more about cognitive automation technologies and how to implement them in your organization. Supporting this belief, experts factor in that by combining RPA with AI and ML, cognitive automation can automate processes that rely on unstructured data and automate more complex tasks. “This makes it possible for analysts, business users, and subject matter experts to engage with automated workflows, not just traditional RPA developers,” Seetharamiah added. Compared to other types of artificial intelligence, cognitive automation has a number of advantages. Cognitive automation solutions are pre-trained to automate specific business processes and require less data before they can make an impact. They don’t need help from it or data scientist to build elaborate models and are intended to be used by business users and be up and running in just a few weeks.

Does Your Business Need Cognitive Automation?

Cognitive RPA, also known as Cognitive Robotic Process Automation, is a subset of RPA that uses artificial intelligence (AI) technologies to automate work processes. These artificial intelligence technologies include machine learning (ML), text analytics, and optical character recognition (OCR). The fusion of these technologies along with RPA is known as Intelligent Process Automation (Cognitive Automation). As AI and ML technologies are advancing, RPA tools are also getting better and are paving the way for cognitive RPA platforms. The use of artificial intelligence (AI) by enterprises to automate processes and integrate human-computer interaction is one aspect that influences the adoption of cognitive automation.

The image provided would further help to get information about Porter’s five forces framework providing a blueprint for understanding the behavior of competitors and a player’s strategic positioning in the respective industry. The porter’s five forces model can be used to assess the competitive landscape in global Cognitive Automation market, gauge the attractiveness of a certain sector, and assess investment possibilities. The “Global Cognitive Automation Market” study report will provide valuable insight with an emphasis on the global market. The major players in the market are Blue Prism, Automation Anywhere, FPT Software, KOFAX, Inc., Edge Verve Systems Ltd., NTT Advanced Technology Corp., NICE, Pegasystems, OnviSource, Inc., and UiPath amongst others. The competitive landscape section also includes information about the above competitors’ key development strategies, market positioning analyses, and market share analyses on a global scale. TCS’ vast industry experience and deep expertise across technologies makes us the preferred partner to global businesses.

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The Global Cognitive Automation Market report provides a holistic evaluation of the market. The report offers a comprehensive analysis of key segments, trends, drivers, restraints, competitive landscape, and factors that are playing a substantial role in the market. Cognitive automation has the potential to automate processes that were out of the realm of rule-based RPA.

For example, accounts payable teams can automate the invoicing process by programming the software bot to receive invoice information — from an email or PDF file, for example — and enter it into the company’s accounting system. In this example, the software bot mimics the human role of opening the email, extracting the information from the invoice and copying the information into the company’s accounting system. RPA and Cognitive Automation can be combined and adopted together or used separately. The choice will largely depend on the nature of which process the business wishes to automate. If the function involves significant amounts of structured data based on strict rules, RPA would be the best fit.